PROCESS STEP ONE - Problem Specification and Design SDP will work with you to fully understand you business objectives. Our analysts will work directly with the people most impacted by the project to determine what needs exist. Once we've gotten a complete understanding of your business, we'll design and present a solution that meets your needs. STEP TWO - Development/Implementation After you've had ample opportunity to review our designed solution we'll move into the development phase. During the development process you'll receive constant progress updates and application reviews ensuring you receive the solution needed. Unforeseen needs often appear in a technology project. SDP minimizes the impact of these needs utilizing an iterative development process. The iterative process allows you to receive working software and provide feedback, more quickly and accurately than conventional software development methods . STEP THREE - Installation And Training SDP system engineers will install or partner with your staff to install your solution. After installation we understand no solution is complete without user education. SDP staff can provide documentation targeted at your audience. From internal technical staff to your most common customer our documentation experts can provide a resource that makes it easy to find the needed information quickly. User training is a very important component in the success of a project. An SDP training specialist will custom tailor a program to your solution, ensuring successful adoption. STEP FOUR - Ongoing Support After the solution has been delivered SDP will be available to ensure your solution implementation works without hang up. Support options include call center operations, help desk, software maintenance, technology updates. SDP partners with your company to ensure every project is a success from need specification to ongoing support and maintenance.